RETURNS INFORMATION

We’re sorry to hear your order wasn’t quite right.

If you would like to return or exchange an item, you have 30 days from the date of purchase.

Orders made between 31st October and 21st December can be returned up to 31st January 2027.

Please process your return via our Returns Portal. The cost of UK returns is £4.50 per order. International return costs vary depending on your location.

All items must be returned:

• Unused, clean and in their original condition
  
• With all tags still attached
  
• In original, undamaged packaging (including boxes where applicable)

Please note exchanges can only be processed for size changes. We are unable to offer exchanges outside of the UK. 

Please allow 14 working days for your return to be processed once it is delivered back to us. 

Due to hygiene reasons or because they are custom-made, the following items cannot be returned or exchanged:

• Tough Phone Cases
• Personalised Phone Cases
• Samsung Phone Cases
• Straw Covers / Straw Toppers
• Car Coasters
• Earrings

Customers are responsible for return postage costs unless an item arrives damaged or faulty. If your item has arrived damaged, please email hello@coconut-lane.com with photos before returning.

We recommend keeping proof of postage for all returns, as we cannot be responsible for parcels that go missing on their way back to us.