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Update - April 20th 2020
Royal Mail are now unfortunately experiencing quite major and significant delays. Please allow up to 10 working days for your order to be delivered. Please refrain from contacting our customer service team unless it has been 10 working days since you placed your order.
Update - March 25th 2020
As an online retailer we are still open for business and we welcome your orders. It's a difficult time for everyone, so we hope that shopping on Coconut Lane and browsing our Social Channels will offer you a much needed escape from the pandemic. Whilst it is of number one importance to stay physically healthy and follow government guidelines to prevent the spread of the virus, it is also our view that mental health is key. Isolation can be lonely and stressful and a lot of people are suffering from severe anxiety. Whilst we can continue to provide our fun products to lift your spirits and boost your mood, we will of course continue to do so.
Our warehouse is a family-run set-up which means that only individuals from the same household will be packaging up our orders. We are strictly following all government advice regarding sanitation and hand washing.
Our orders are shipped out with Royal Mail. We have removed Next Day Delivery from our site as they can no longer guarantee this service. The statement from Royal Mail is as follows:
'Royal Mail remains open for business. The postal service is a key part of the UK's infrastructure. The delivery of parcels and letters is a key way of keeping the country together, business operating and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances.
We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection.'
Coconut Lane will continue to be a happy space, encouraging positivity, motivation and support. If any of our customers have any questions, feedback, or even if you just want a chat, we're just an email away - firstname.lastname@example.org or you can directly contact our founders, email@example.com or firstname.lastname@example.org.
Please stay safe and stay at home x